Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
- Returns & Exchanges can be made within 7 DAYS after item received with official receipt with tags still attached.
- Returns / Exchanges are strictly reserved for cases of product defects, damages, or mistaken delivery.
- Exchanges of item subject to stock availability.
- Exchanges are strictly allowed only for the same item, colour and size.
- Refund is strictly not allowed only exchange.
- Item must be returned in unworn, unwashed, and unaltered condition with all tags attached.
- All sale, as-is, defective item and promotional with discount / coupon / vouchers are non-refundable and non-exchangeable.
ITEMS ARE NOT ALLOWED TO EXCHANGE
- Item is damaged caused by (torn, stain, wrinkle, smell, cigarette, perfume)
- Item that has been wash, altered and iron. (Shorten / hemmed)
- Item that have stain such as make up stain, food, pen and etc
- Item defected caused by customer
- Exceed 7 days from date of received item
- Item with no price tag or label
REFUND
Customer will be entitled for a full refund if:
- Item ordered is out of stock.
- Item requested to be exchanged is Out of Stock.
Please note that the refund process will take a maximum of 14 working days.
